Privacy Policy

SHEROYAL CANADA PRIVACY POLICY

Last Updated: August 6, 2025

Sheroyal (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website www.sheroyal.ca (“Website”), shop with us, contact us, or otherwise interact with Sheroyal.

By accessing or using our Website, making a purchase, or providing personal information, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

A. WHAT IS PERSONAL INFORMATION

“Personal information” means information about an identifiable individual, including but not limited to:

Name
Mailing, billing, and shipping address
Email address and phone number
Date of birth (if provided)
Payment information (processed securely by third-party processors)
Order, purchase, return, and transaction details
Technical information such as IP address and browser type

B. WHY WE COLLECT PERSONAL INFORMATION

We collect personal information to:

Process and fulfill orders and returns
Create and manage customer accounts
Provide customer support
Improve our Website, products, and services
Prevent fraud and ensure security
Send marketing communications (with your consent)
Comply with legal and regulatory obligations

C. PERSONAL INFORMATION WE COLLECT

1. Identifiers & Contact Information

Name, email address, phone number
Shipping and billing address
Account login information

2. Purchase & Transaction Information

Products purchased
Prices and discounts
Payment method (processed by secure third-party providers)

3. Technical & Usage Information

IP address
Browser and device type
Pages visited and interactions on the Website

4. Approximate Location

City or region to show relevant content
(We do not collect precise location without consent.)

D. HOW WE COLLECT INFORMATION

We collect information in the following ways:

Information You Provide
When you place an order, create an account, contact us, or subscribe to marketing communications.
Automatic Collection
Through cookies, pixels, analytics tools, and similar technologies when you use our Website.
Third-Party Sources
From service providers such as payment processors, analytics partners, and fraud prevention services.

E. HOW WE USE YOUR INFORMATION

We use your personal information to:

Process orders, payments, and returns
Manage customer accounts
Communicate order updates and service messages
Improve Website functionality and user experience
Send promotions, offers, and marketing communications (with consent)
Detect and prevent fraud or misuse
Comply with legal requirements

F. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information.

We may share information with:

1. Service Providers

Trusted third parties that help us operate our business, including:

Website hosting providers
Payment processors
Shipping partners
Analytics and marketing providers
Fraud detection services

These providers only receive information necessary to perform their services.

2. Legal & Compliance

When required by law, court order, or to protect our legal rights, customers, or business.

3. Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

G. COOKIES & TRACKING TECHNOLOGIES

Sheroyal uses cookies and similar technologies to:

Remember your preferences
Enable shopping cart functionality
Analyze Website traffic and performance
Provide personalized content and advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Website functionality.

H. ANALYTICS & ADVERTISING

We may use third-party analytics tools (such as Google Analytics) to understand how customers use our Website.

We may also partner with advertising platforms to display relevant ads. You can opt out of interest-based advertising through your browser settings or advertising industry opt-out tools.

I. SOCIAL MEDIA & USER CONTENT

If you interact with Sheroyal on social media or submit reviews, comments, or content, that information may be publicly visible. Please avoid sharing sensitive personal information publicly.

J. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

K. YOUR RIGHTS

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications

You may also update certain information by logging into My Account on our Website.

L. YOUR CHOICES

Marketing Emails

You can unsubscribe anytime using the “unsubscribe” link in our emails.

SMS Messages

You may opt out by replying STOP to any SMS message.

Cookies & Ads

You can control cookies and advertising preferences through your browser or device settings.

M. WITHDRAWING CONSENT

You may withdraw your consent to our collection, use, or disclosure of personal information at any time, subject to legal requirements. Please note that withdrawing consent may limit our ability to provide certain services.

N. SECURITY & RETENTION

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary for business and legal purposes.